Refund policy
Refund Policy
We are unable to cancel or refund orders once they have been placed. We are unable to accept returns on food and perishable products once they have shipped from our facilities.
If you find a problem with your order, please email hello@leapsfordogs.com with the following information as soon as you unpack the shipment:
- Description of issue or damage
- Photo of shipping label
- Photos of damaged item and item label
- Photos showing the condition of top and bottom of box it arrived in
- Photos showing the condition of the internal liners and packaging
The information and photos you provide are extremely helpful and allow us to visually assess the damage, provide feedback, and help us to continually improve our service. We will be happy to review your report, photos, and any information provided in order to provide an appropriate resolution.
Leaps will not consider a product replacement or refund if:
- Delivery/shipment is refused by the recipient
- Delivery/shipment is returned to Leaps without authorization
- Any shipment is delivered incorrectly and/or unable to be delivered due to incomplete, incorrect, and/or invalid shipping addresses
- Delays and/or delivery problems are specifically caused by the shipping company
- Delivery is delayed or affected by weather
- Products are improperly stored/handled after being successfully delivered
Leaps reserves the right to refuse any refund.
